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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Allie Portis

July 17, 2026

5  out of  5
rating by Allie Portis
"Taylor is really knowledgeable and helpful when it came to discussing my first time home buyer hazard insurance. He took a lot of time to discuss options and was really great!"
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Lyle Burke

July 7, 2026

5  out of  5
rating by Lyle Burke
"Quick action on my request followed by a nice call to insure that I had what I needed"
We responded:
"Thank you, Lyle, for your wonderful review! We're happy to hear you had a smooth experience. - Taylor"
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Chris Blades

July 7, 2026

5  out of  5
rating by Chris Blades
"The email you sent was awesome and I appreciate it greatly. Thank you very much.!"
We responded:
"Chris, we’re thrilled to hear you had a great experience and that our communication was helpful. - Taylor"
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Mary McCarver

July 6, 2026

5  out of  5
rating by Mary McCarver
"There are not enough stars in this rating to express the service Taylor provided. Taylor spent time to give me the confidence I have my requirements fully met."
We responded:
"Thank you so much, Mary, for your incredibly kind words! We’re thrilled to hear you had such a positive experience with our team! - Taylor"
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Randi Shapiro

June 30, 2026

5  out of  5
rating by Randi Shapiro
"I just have to say… customer service is still alive and it lives and breathes within Stephanie at Taylor Green State Farm!!! She is seriously a godsend!! I was at the inspection office, panicked, and she helped me…. at 4:50pm on a Friday!!! She is absolutely incredible at her job, and provides customer service like it’s her life’s only mission.
If I owned a business, Stephanie is exactly the type of person I would want representing my company. Good job Taylor Green State Farm for helping reinvent true customer service by employing people like her."
We responded:
"Thank you so much for this incredible 5-star review, Randi! We're so glad Stephanie was able to step in and help you during such a stressful moment!
- Taylor"
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Christina Rubin

June 10, 2026

5  out of  5
rating by Christina Rubin
"Quickly responded to my email asking about possible need to file a claim under my homeowner's policy for apparent theft of some items in my home recently. Very courteous, gave helpful instructions on what to do to pursue the claim."
We responded:
"Thank you, Christina, for taking the time to share your experience. We appreciate your kind words. Please don't hesitate to reach out if we can help with anything further. - Taylor"
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Aaron Goldstein

June 4, 2026

5  out of  5
rating by Aaron Goldstein
"David helped me out and made everything really easy and simple"
We responded:
"Thank you, Aaron, for your 5-star review! We're happy to hear that David was able to make the process easy and simple for you! - Taylor"
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Joe O'Neill

May 19, 2026

5  out of  5
rating by Joe O'Neill
"Cameron made the process easy."
We responded:
"Joe, I am so glad to hear that Cameron was so helpful with your insurance needs. Appreciate you sharing! - Taylor "
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Mike English

May 16, 2026

5  out of  5
rating by Mike English
"Cameron Horton was very responsive helping me transition from insurance at Allstate to State Farm. He was always prompt, polite and professional with his advice and help. As a result I'm looking forward to the years ahead with State Farm Auto and Home insurance that are appropriate for me. Thanks to Cameron."
We responded:
"Mike, Thank you for taking the time to share your experience with Cameron! I am so happy to hear that he was able to help you with your insurance needs and make the transition as smooth and easy as possible. Welcome to our State Farm family! - Taylor "
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mark jones

April 27, 2026

5  out of  5
rating by mark jones
"Taylor was prompt with his response to our request for a quote and of course you cant beat the price and coverage! We have 2 cars and now a motorcycle with State Farm. Great service, great price. We highly recommend Taylor and State Farm."
We responded:
"Thank you so much for your kind review, Mark! We truly appreciate your recommendation and look forward to continuing to serve you! - Taylor"
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Tonya Haas

April 8, 2026

5  out of  5
rating by Tonya Haas
"Best Service Ever! I had AAA for many years. I was paying over $1300.00 more per year for my Lexus 450 than State Farm charges me. I highly recommend State Farm"
We responded:
"Tonya, thank you so much for the amazing review! We’re thrilled to hear you had such a great experience! - Taylor"
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Natalie Leufven

March 27, 2026

1  out of  5
rating by Natalie Leufven
"I was switching my State Farm auto and life insurance over from Oregon to Austin and they started my cycle early and charged me around 340$ incorrectly, I called them about the extra charge and they told me whatever agent did that started my cycle early and that the charge was in fact incorrect. They told me I would be receiving a refund in 5-7 days, after the 8th day and no refund I had to call the office again for them to let me know that my refund got denied twice and the agent basically said he can't do anything about it... I said I need to speak with someone higher up to handle this, if there is nothing they can do because I got charged for two insurance policies in two states and need my money back. He said he would email/text me a email or phone number right after the phone call so I could fix this problem myself. 24 hours later i'm calling the office again and he told me he forgot to send it out. Really ridiculous. On top of that I had them cancel my whole plan with them because I am so unsatisfied with the process and them handling their own mistakes, so now I have no car insurance for the rest of the month while i'm driving all the way from Oregon to Texas and I paid double the insurance this month. Would not recommend this agent due to severe incompetence and communication issues."
We responded:
"Natalie, we sincerely apologize for the frustration and inconvenience you have faced during your insurance transfer and billing process. This is not the level of service we strive to provide. There was an obvious miscommunication on the start date of your TX policy and the end date of your Oregon policy. We do want you to know that you will be receiving a prorated refund from your TX and Oregon policies. "
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Greg MacDonald

March 10, 2026

5  out of  5
rating by Greg MacDonald
"Fast, friendly, easy, and high quality insurance with great options for lowering my bill with drive and save."
We responded:
"Greg, thank you for sharing your experience! We’re glad you found the process fast, friendly, and straightforward! - Taylor"
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Linda Tobler

February 23, 2026

5  out of  5
rating by Linda Tobler
"Best! Taylor knows his stuff - Always gives us the best option for us. Blessing to know and work with him on our insurance needs"
We responded:
"Linda, I’m so glad I could help you find the best options! It’s a pleasure working with you! - Taylor"
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郑瀚

February 17, 2026

5  out of  5
rating by 郑瀚
"Great agent, fast response"
We responded:
"Thank you for the five-star review! We appreciate your support! - Taylor"
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Elizabeth Babin

February 13, 2026

5  out of  5
rating by Elizabeth Babin
"Cheryl helped me with several quotes and advice on homeowner and auto insurance. -David"
We responded:
"David, thank you for the 5 stars! We're so glad we could help and appreciate your support! - Taylor"
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ryan gillis

February 11, 2026

5  out of  5
rating by ryan gillis
"The staff were polite, helpful, and patient. Jaden took his time to explain the differences in coverage so that I clearly understood what was covered and what was not. He also, made sure i clearly understood how much i was paying and whay it was for. Overall this was an insightful and helpful experience."
We responded:
"Ryan, we’re glad Jaden could take the time to make everything clear and ensure you felt confident in your coverage. Thank you for sharing your experience! - Taylor"
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Todd Mayes

January 14, 2026

5  out of  5
rating by Todd Mayes
"Taylors team at both Austin offices are hands on and ready to help with any insurance need. Stephanie, Braden, and Cheryl are super friendly and knowledgeable. Stop by and say hi!"
We responded:
"Todd, we will always strive to leave you with a wonderful customer service experience! We're grateful for the trust you have in our agency to serve and protect you each day! Thank you. - Taylor"
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Laurel Burns

January 9, 2026

5  out of  5
rating by Laurel Burns
"Taylor Green is my insurance agent. He or one of his agents is always available to help us out of any problem. I highly recommend him and his employees."
We responded:
"Laurel, my team and I will always work hard for your business each day!
- Taylor "
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Judith Hassan

December 12, 2025

5  out of  5
rating by Judith Hassan
"Absolutely satisfied with Katelyn’s assistance. She went above and beyond to help me sort out my rental insurance payment issues. I highly recommend"
We responded:
"Judith, we appreciate your time and business more than you know! Thank you! - Taylor"
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J.P. Kirksey

December 8, 2025

5  out of  5
rating by J.P. Kirksey
"Cheryl has always been professional and very helpful. Today's experience was exceptional."
We responded:
"J.P, thank you so much for taking the time to leave us a five-star review!
- Taylor"
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Scott Jermain

December 4, 2025

5  out of  5
rating by Scott Jermain
"Jaden did a fantastic job of helping customize our policy and save money compared to a national competitor. I appreciated how thorough he was in working through the policy line-by-line to ensure a smooth transition without any loss of coverages."
We responded:
"Scott, thanks for the kind words. I am glad we were able to make assisting you with your insurance needs such a positive experience! - Taylor"
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Members Financial

November 25, 2025

5  out of  5
rating by Members Financial
"Great customer service in assuring I was taken care of promptly and completly. Thank You"
We responded:
"It is always our mission to provide you with excellent customer care. We appreciate your time and business more than you know! Thank you!
- Taylor"
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Brian Feldman

November 20, 2025

5  out of  5
rating by Brian Feldman
"Braden Holt has been a pleasure to work with and has helped me across multiple insurance policies. Looking forward to continuing to work together!"
We responded:
"Brian, my team and I are always thrilled to assist you with your insurance needs! Thank you for trusting us! - Taylor
"
Profile photo of Ellen Wilkosz

Ellen Wilkosz

November 18, 2025

5  out of  5
rating by Ellen Wilkosz
"Taylor is a delight to work with. He easily assessed my needs and got me the right amt of insurance at a great price. Love this guy!"
We responded:
"Ellen, I’m happy to hear my team and I could provide you with a positive insurance experience. Thank you for trusting our agency to keep you covered! - Taylor"